Shipping Policy

Delivery within the USA

We'll do our best to get your order ship out within 48 hours of order confirmation.  There is a shipping charge of a flat rate of USD $6.00 for each order.

Delivery within Hong Kong

Delivery within Hong Kong is FREE for orders over HKD 300 before using promotion code and usually takes between 1 and 3 working days once payment is received. 

 

Delivery Time

All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver items as soon as we are able, we will not be liable for any delay or failure to deliver the items within the estimated timescales. 

 

Delivery Address

A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver an item due to incorrect address information.

 

Cancelling or Amending Your Order Before Dispatch

Before your purchases have been prepared for dispatch we can cancel an item, change the item or edit your shipping details.
Once goods have been dispatched, you will need to return the goods to process an exchange or refund. Please email us at customerservice@marcusnmarcus.com if you need to make any amendments. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched.